Friday 31st July 2015
Welcome to the No Wrong Door Website

The No Wrong Door website has been specifically developed for health professionals and consumer & carer representatives in the Hume health region of Victoria.

Hume Region AOD and Mental Health Scholarship Opportunity

Are you:
• a Hume Region alcohol and drug or mental health (clinical or PDRS) or Aboriginal services worker?

•  considering undertaking accredited education that will contribute to your ability to respond effectively to people with co-occurring mental health-substance use concerns? (broadly AOD workers undertaking mental health study / mental health workers undertaking AOD- related study)

 the Hume Dual Diagnosis Education Collaborative (HECs) may be able to assist you with a contribution towards your course fees.

How do you apply?
1. Discuss your application with your manager and ensure that it has their support
2. Discuss your application with any of the HECS committee (contacts below)
3. Download the application forms here
4. Submit your application to Katrina Haddrick ( )
5. Your application will be considered and feedback provided within a fortnight of submission

About Hume Dual Diagnosis Education Collaborative (HECs):
HECS is a partnership of Hume Region Aboriginal, AOD, Clinical Mental Health, Dept. of Health and PDRSS education providers. HECS primary function is to facilitate and deliver strategic education and training that will contribute to the further development of agencies and clinician’s capacity to respond effectively to people presenting with co-occurring mental health and substance use concerns.

You can discuss your application with any of the HECS committee members:
• Bev Schumacher:   
• David Murray:  
• Debbie Challman:   
• Don Currie:   
• Gary Croton:
• Herb Goonan:
• Judy Rose:       
• Katrina Haddrick: 
• Lyn MacDougal:   
• Margot Franklin:
• Rebecca Lorains: 
• Sheila Burns:



2012 Update on No Wrong Door

No Wrong Door was unsuccesful in its submission to the Department of Health & Ageing for refunding under the "Substance Misuse Servcie Delivery Grants". Hence, the project concludes on the 30th June, 2012.

However the No Wrong Door process and philossophy of service deliery will remain a focus for all sector agencies in the Hume Region. 33 Agencies across the Hume signed the No Wrong Door protocol document, which continues to ensure that the process is applied.

Clients with dual or mulitiple diagnosis, are the expectation, not the exception - and this will remain at the forefront of local planning and service delivery.

The No Wrong Door site, will continue to be overseen by Ovens & King Community Health Service and the Dual Diagnosis Hume Education Collaborative.

On behalf of all those who have worked on and with the No Wrong Door project, we would like to extend our thanks. Please keep the momentum alive!!!!!

Latest Release - DDx Change Management & Capacity Building Manual

VAADA: Change Management and Capacity Building - a guide to agencies implementing dual diagnosis processes.


What is meant by a No Wrong Door service system

A No Wrong Door service formally recognizes that individuals with a dual diagnosis may enter a range of community service sites; that they are a high priority for engagement and that proactive efforts are necessary to welcome them into treatment. Each individual needing treatment will be identified and assessed and will receive treatment, either directly or through appropriate referral, no matter where he or she enters the realm of services. (Croton G, 2006,; CSAT 2000a)

What does this Website provide?

The No Wrong Door website has various functions, with its primary focus to enable workforce capacity to better identify, assess, respond and treat people with dual diagnosis presentations. 

The website provides a platform to host regional policy, procedures, protocols, pathways, committees and educational opportunites for the member agencies.

In addition, this website is designed to host a discrete area for Consumer and Carer representatives to better support them in their roles with their employers.

The services pathways tool enables health professionals to refer clients to appropriate and relevant agencies in a timely fashion.

This initiative was funded by  the Department of Health & Ageing,  Improved Services for people with drug & alcohol problems and mental illness initiative – capacity building grants. 2008-2010.


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